1. Return Period

Customers may request a return within 30 days after receiving their order. Return requests submitted after this period may not be accepted.

2. Return Requirements

To be eligible for a return:

Items must be unused and in original condition.

Items must include original packaging and accessories when applicable.

Customers must provide order information and return details before sending items back.

Items must not be damaged, altered, washed, worn, or improperly used.

Products must meet any applicable product-specific return requirements.

For men’s clothing, customers should ensure that returned items are unworn, unwashed, and remain in their original condition with applicable tags and packaging.

3. Return Address

All approved returns must be shipped to:

Osmiate INC

6990 CRIMSON DR BLDG 6

BUENA PARK, CA 90621

Customers should contact customer support before shipping a return to confirm the return instructions.

4. Return Shipping Responsibility

Customers are responsible for return shipping costs when:

The customer changes their mind.

The item is no longer wanted.

The customer orders the wrong size.

The customer orders the wrong item.

The return is based on personal preference.

Osmiate INC will cover return shipping costs when the item received is damaged, defective, or incorrect due to our error.

5. Return Process

Customers must contact our support team before returning any item.

Please provide your order information and explain the reason for the return. Unauthorized returns may not be accepted or may experience delays in processing.

6. Refund Processing

Once the returned item is received and inspected, approved refunds will generally be processed within approximately 3 business days.

7. Refund Method

Refunds will be issued to the original payment method used for the purchase. The time required for the refund to appear in the customer’s account may vary depending on the payment provider or financial institution.

8. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible with your order details and supporting information, such as photographs when appropriate.

Our customer support team will review the issue and provide further assistance.